Each state now offers affordable care options for individuals and small employers, and there are several websites available to provide consumers with up to date information. The Department of Health and Human Services has established the Healthcare Marketplace Website. The purpose of the site is to provide consumers with information on the plans available in each state, including provisions and costs.
Navigators and similar in-person assisters will provide unbiased information to consumers about health insurance, the new Health Insurance Marketplaces, qualified health plans, and public programs including Medicaid and the Children’s Health Insurance Program.
In addition to navigators, marketplace consumers will have access to assistance through services such as a call center, where consumers can receive help with the eligibility and enrollment process. The call center will also provide referrals to the appropriate state or federal agencies, or other assistance programs, including in-person assistance personnel, certified application counselors, and agents and brokers.
In addition to English and Spanish, the call center provides assistance in more than 150 languages through an interpretation and translation service. Customer service representatives are available for assistance via a toll-free number at 1-800-318-2596 and hearing impaired callers using TTY/TDD technology can dial 1-855-889-4325 for assistance.
Many local brain injury associations are also providing up to date information on their respective state programs. The Brain Injury Association of America provides information on many state associations.