Learning Services Update on COVID 19 Response

March 20, 2020

Learning Services has taken multiple steps to ensure the safety of our clients and staff during this trying time.  We are committed to ensuring that all the people we serve continue to have their needs met during this time of social distancing.

We are currently admitting new clients in both our residential and home and community programs.  We have temporarily closed our day treatment programs.  We have taken this measure because our programs day treatment clients intermix with our residential clients who tend to be more medically fragile and need to remain separate from people who are still accessing the community.  We are offering telehealth services and home based services to our current day treatment clients. We will be accepting new clients in our home & community and telehealth program.

For new admissions, we have made modifications to our pre-admission screening procedure and are conducting evaluations virtually due to hospital restrictions on visitors and to generally reduce the risk of exposure.  We are using this same procedure for evaluating clients who are at home or in other facilities, as well.  We have also added additional screening procedures related to COVID 19.  Some admissions could be delayed if the client has been exposed to someone who is currently exhibiting symptoms or has been exposed to someone who has tested positive, to allow for a quarantine period.

We are no longer allowing any visitors in our facilities.  We can provide case managers and other partners’ access to our clients via HIPAA compliant video conferencing.  Families and friends can visits with patients via skype or face time. At our current alert level, we have discontinued non-critical off campus medical appointments. We can readily facilitate telemedicine appointments if the physician’s office has similar capability.

Telehealth is launching March 23 through our home and community program in California and Texas.  These cases may be a combination of in home visits and telehealth or may be telehealth only, depending on client’s comfort with telehealth and access to appropriate internet connectivity and devices.

We want to assure you that the health and safety of our patients and staff is our top priority.  Please feel free to contact me directly or any of our Program Directors if you have any questions or concerns.  We greatly appreciate your partnership during this difficult time.


Shannon Swick, M.A., L.L.P
Chief Development Officer


A Message to Those We Serve and Our Constituents Regarding COVID-19

March 10, 2020

Learning Services has well-established policies and procedures related to emergency preparedness and infection control. In response to the continued spread of the COVID-19 coronavirus, we have instituted additional measures to protect the health of all clients and staff. We are communicating with our local Medical Directors and health departments and closely monitoring infection rates and recommendations made by Centers for Disease Control (CDC), the World Health Organization (WHO) as well as local, regional and state guidelines. We will therefore continue to adjust and update our responses.

Our current actions include:

  • Ongoing education to staff and clients on universal precautions including handwashing, use of sanitizers, cough and sneezing hygiene and social distancing.
  • Restricting visitors to our programs and screening any persons entering
  • Restricting persons going into the community only for urgent medical appointments
  • Clients or staff who meet CDC guidelines will be screened and referred for appropriate testing and restrictions.

Unfortunately, these measures are necessary. By controlling the number of people who enter our facilities and community activities, we can limit the chance that the virus will be introduced to our clients’ and staff. We ask that families remember that while some of our clients have robust, healthy immune systems many we serve do not. Given that all share group living space, we must consider the level of risk to the entire group as a whole.

Learning Services is deeply committed to family involvement and client inclusion. We will carefully monitor this situation and scale back these measures as quickly as possible. Outside of therapy hours, we encourage you to call your loved one, utilize email, FaceTime and texting and make additional effort to engage client’s in social media.


We encourage you to educate and protect yourself and other family members. Below are resources for your information about the coronavirus:

Center for Disease Control (CDC): https://www.cdc.gov/coronavirus/2019-ncov/

General questions can be directed to the CDC at (866) 462-3821

Thank you for allowing us to serve you and your loved ones.

If you have any questions regarding this announcement, please contact your Learning Services’ Case Manager or Program Director/Manager.


Debra Braunling-McMorrow, Ph.D.
President & CEO